{"id":16,"date":"2026-04-10T19:48:11","date_gmt":"2026-04-10T19:48:11","guid":{"rendered":"https:\/\/pink-hummingbird-531643.hostingersite.com\/?page_id=16"},"modified":"2026-05-01T19:03:18","modified_gmt":"2026-05-01T19:03:18","slug":"family-member","status":"publish","type":"page","link":"https:\/\/pflegenavi.at\/en\/products\/family-member\/","title":{"rendered":"Family member"},"content":{"rendered":"
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Full transparency for family members<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tWith the Pflegenavi apps, family members of care institution residents have full transparency regarding invoices and payments at all times. Thanks to the e-wallet solution, customer funds always remain in the sphere of the residents and relatives and are only paid out to service providers after the service has been provided.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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simple, intuitive, fast & transparent\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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A fully set up app in just a few steps\n<\/h2>\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t1. App download\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Download the \"Pflegenavi\" app from the Apple App Store or Google Play Store. The app is compatible with iOS and Android devices.<\/p>

Look out for a welcome e-mail, which will be generated for you by the participating care institutin via Pflegenavi and sent to you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t2. Verification\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Open the welcome e-mail that was sent to your e-mail address. You can confirm your account at a touch of a button.<\/p>

Follow the on-screen instructions. You will be asked to set a new password for the app. As soon as this is done, you can get started and log into the app.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t3. Payment activation\n\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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To be able to process payments automatically, set up the SEPA direct debit mandate. This is very simple.<\/p>

Follow the on-screen instructions in the dashboard step by step. The direct debit mandate is set up in just a few clicks. We are delighted that you are part of the Pflegenavi family.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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The benefits for family members at a glance\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCurrent account balance\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tThe current balance of the Pflegenavi wallet is can be checked at any time at the touch of a button\n\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tImmediate access to invoices\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tImmediate access to invoices and the ability to check all transactions related to the depository account\n\n\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAutomated payment processing\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tIntegrated payment function via SEPA direct debit including standardized payment reminders\n\n\n\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Simple and intuitive for family members\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tPayments into the Pflegenavi wallet can be made with just a few clicks. The account balance can be viewed at any time and invoices and payments to service providers can be checked and controlled 24\/7.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t
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\u201cInvoices can be viewed at the touch of a button\u201d\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\u201cI have an overview of the current account balance at all times\u201d\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Interested in a demo?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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You can book a demo in less than 1 minute. We look forward to introducing you to Pflegenavi.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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FAQs\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tDo you have a question? Find the answer here\t\t\t\t\t\t\t\t<\/div>\n\t\t
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How do you log in to the app? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Simply click on the app icon on your device. In the login field, enter your e-mail address and the password you have chosen and click on the \"Login\" button;<\/p>

\u00a0<\/p>

Alternatively, you can also use the webapp. To do this, click on the \"Login\" button on our website (www.pflegenavi.at).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Have you forgotten your password? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Click on the \"Forgot your password?\" button to start the process of setting a new password.<\/p>

\u00a0<\/p>

Enter your e-mail address in the next window. We will send you instructions on how to create a new password. Please check your inbox for an e-mail from Pflegenavi. Follow the instructions in the e-mail. As soon as you have set the new password, you can use it to log into the app.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What functions does the app offer me? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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  1. \u00a0Payment processing for the depository account via SEPA direct debit<\/li>
  2. Access to invoices including detailed information and receipts<\/li>
  3. Daily account balance at a touch of a button<\/li>
  4. Overview of payments made<\/li>
  5. Individual reporting<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    When will your bank account be debited by
    SEPA direct debit? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    If your SEPA direct debit mandate has been set up, the direct debit from your bank account will be initiated automatically as soon as the account balance falls below a threshold set by the care institution (e.g. \u20ac 50).<\/p>

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    We will send you an initial e-mail notification of an upcoming direct debit 4 days before the direct debit (including a reference to the specific amount to be debited).<\/p>

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    Please make sure that your bank account has sufficient funds for the upcoming payment. We will also keep you informed in the following days until the amount is actually debited.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Do you have any further questions? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    You can reach us by e-mail at help@pflegenavi.at<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Volle Transparenz f\u00fcr Angeh\u00f6rige Mit den Pflegenavi-Apps haben Angeh\u00f6rige und Erwachsenenvertreter:innen jederzeit volle Transparenz zu Rechnungen und Zahlungen der Klient:innen sozialer Organisationen. Dank der e-Wallets-L\u00f6sung bleiben Kundengelder stets in der Sph\u00e4re der Klient:innen und werden erst nach Leistungserbringung an Dienstleister:innen ausbezahlt. einfach, intuitiv, schnell & transparent In wenigen Schritten zur vollst\u00e4ndig eingerichteten App 1. App-Download […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1476,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pflegenavi.at\/en\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pflegenavi.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pflegenavi.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pflegenavi.at\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pflegenavi.at\/en\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":196,"href":"https:\/\/pflegenavi.at\/en\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":2122,"href":"https:\/\/pflegenavi.at\/en\/wp-json\/wp\/v2\/pages\/16\/revisions\/2122"}],"up":[{"embeddable":true,"href":"https:\/\/pflegenavi.at\/en\/wp-json\/wp\/v2\/pages\/1476"}],"wp:attachment":[{"href":"https:\/\/pflegenavi.at\/en\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}