Full transparency for family members

With the Pflegenavi apps, family members of nursing home residents have full transparency regarding invoices and payments at all times.

simple, intuitive, fast & transparent

A fully set up app in just a few steps

1. App download

Download the "Pflegenavi" app from the Apple App Store or Google Play Store. The app is compatible with iOS and Android devices.

Look out for a welcome e-mail, which will be generated for you by the participating nursing home via Pflegenavi and sent to you.

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2. Verification

Open the welcome e-mail that was sent to your e-mail address. You can confirm your account at a touch of a button.

Follow the on-screen instructions. You will be asked to set a new password for the app. As soon as this is done, you can get started and log into the app.

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3. Payment activation

To be able to process payments automatically, set up the SEPA direct debit mandate. This is very simple.

Follow the on-screen instructions in the dashboard step by step. The direct debit mandate is set up in just a few clicks. We are delighted that you are part of the Pflegenavi family.

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The benefits for family members at a glance

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Current account balance

The current account balance is available and can be viewed at any time at the touch of a button

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Immediate access to invoices

Immediate access to invoices and the ability to check all transactions related to the depository account

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Automated payment processing

Integrated payment function via SEPA direct debit including standardized payment reminders

Simple and intuitive for family members

Payments into the depository account can be made with just a few clicks. The account balance can be viewed at any time and invoices can be checked and controlled 24/7.

“Invoices can be viewed at the touch of a button”

“I have an overview of the current account balance at all times”

Interested in a demo?

You can book a demo in less than 1 minute. We look forward to introducing you to Pflegenavi.

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Do you have a question? Find the answer here

How do you log in to the app?

Simply click on the app icon on your device. In the login field, enter your e-mail address and the password you have chosen and click on the "Login" button;

Alternatively, you can also use the webapp. To do this, click on the "Login" button on our website (www.pflegenavi.at).

Have you forgotten your password?

Click on the "Forgot your password?" button to start the process of setting a new password.

Enter your e-mail address in the next window. We will send you instructions on how to create a new password. Please check your inbox for an e-mail from Pflegenavi. Follow the instructions in the e-mail. As soon as you have set the new password, you can use it to log into the app.

What functions does the app offer me?

1. Payment processing for the depository account via SEPA direct debit
2. Access to invoices including detailed information and receipts
3. Daily account balance at a touch of a button
4. Overview of payments made
5. Individual reporting

When will your bank account be debited by SEPA direct debit?

If your SEPA direct debit mandate has been set up, the direct debit from your bank account will be initiated automatically as soon as the account balance falls below a threshold set by the nursing home (e.g. € 50).

We will send you an initial e-mail notification of an upcoming direct debit 4 days before the direct debit (including a reference to the specific amount to be debited).

Please make sure that your bank account has sufficient funds for the upcoming payment. We will also keep you informed in the following days until the amount is actually debited.

Do you have any further questions?

You can reach us by e-mail at help@pflegenavi.at